ITIL-DSV Boot Camp, New ITIL-DSV Test Questions

Being respected and gaining a high social status maybe what you always long for. But if you want to achieve that you must own good abilities and profound knowledge in some certain area. Passing the ITIL-DSV certification can prove that and help you realize your goal and if you buy our ITIL-DSV Quiz prep you will pass the ITIL-DSV exam successfully. Our product is compiled by experts and approved by professionals with years of experiences. You can download and try out our latest ITIL-DSV quiz torrent freely before your purchase.

More successful cases of passing the ITIL-DSV exam can be found and can prove our powerful strength. As a matter of fact, since the establishment, we have won wonderful feedback and ceaseless business, continuously working on developing our ITIL-DSV test prep. We have been specializing ITIL-DSV Exam Dumps many years and have a great deal of long-term old clients, and we would like to be a reliable cooperator on your learning path and in your further development. We will be your best friend to help you pass the ITIL-DSV exam and get certification.

>> ITIL-DSV Boot Camp <<

100% Pass Quiz ITIL - ITIL-DSV –High Hit-Rate Boot Camp

ITIL ITIL-DSV Exam is very popular in IT field. Having ITIL-DSV certificate is the best for those people who want to be promoted and is also a valid selection. And with the aid of ITIL-DSV certification test, you can improve your skills and master some useful techniques in your job so that you can finish your work better and demonstrate your great ability before other people. Only in this way can you get more development opportunities.

ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 2	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 3	Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 4	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 5	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which marketing technique helps to understand the needs of consumers by tracking their behavior?

A. Market segmentation
B. Brochures
C. Value propositions
D. Profiling

Answer: D

Explanation:
The marketing technique that helps understand the needs of consumers by tracking their behavior is
"Profiling." ITIL 4 discusses profiling as a method to gain insights into consumer behaviors, preferences, and needs. This technique involves gathering data on consumer interactions and using it to tailor services and marketing efforts to better meet consumer demands.

NEW QUESTION # 22
Which statement about the end-to-end customer journey is CORRECT?Which approach would be BEST aligned to the 'design thinking' methodology at this initial 'empathy' stage?

A. It reflects an overall perception
B. It focuses on achieving outcomes
C. It represents a pre-determined path
D. It involves optimizing touchpoints

Answer: A

Explanation:
The correct statement about the end-to-end customer journey is that "It reflects an overall perception." ITIL 4 explains that the customer journey encompasses the entire experience a customer has with a service provider, from initial contact to final service delivery and beyond. It is about the overall perception and experience rather than just optimizing individual touchpoints.

NEW QUESTION # 23
An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers.
Which factor should NOT be considered by the Supplier Manager in the decision making process?

A. Patents filed year to date
B. Geographic presence
C. Size of the organization
D. Financial situation

Answer: A

Explanation:
In the context of ITIL 4 and supplier management, certain factors are critical when evaluating and selecting external service providers. These factors generally include the provider's geographic presence, financial situation, and size of the organization, all of which directly impact the ability of the provider to meet the organization's needs and maintain reliable service delivery.
* Geographic Presence:
* This factor is important because the location of a supplier can affect service delivery, especially in terms of logistics, compliance with local laws, and the ability to provide on-site support if necessary. Analyzing geographic presence helps ensure that the supplier can effectively meet regional service requirements.

NEW QUESTION # 24
A service provider is launching a new service. The target market is users who have limited experience of using the internet and are unlikely to use social media.
Which is the BEST method of providing user support?

A. Use machine learning chatbots to anticipate the needs of the users and provide solutions
B. Provide simple online support and contact numbers for the service desk
C. Implement a 'shift-left' approach to provide support and downloadable help articles
D. Use popular networking sites to promote and provide online user support

Answer: B

Explanation:
For a target market with limited internet experience and unlikely to use social media, the best method of providing user support is to "Provide simple online support and contact numbers for the service desk." ITIL 4 emphasizes the importance of understanding your users and tailoring support methods to their needs and capabilities. In this scenario, simple and direct support mechanisms such as basic online resources combined with traditional contact methods are most appropriate, as they cater to the users' comfort levels and accessibility.

NEW QUESTION # 25
An organization is negotiating and agreeing the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?

A. The number of photo formats supported for upload
B. The number of network failures per day
C. The time taken to detect and report security breaches
D. The time taken for social media pages to refresh

Answer: A

Explanation:
An example of a measure of utility that should be included in the service level agreement for a social media site is "The number of photo formats supported for upload." Utility measures relate to the functionality of the service, i.e., what the service does to meet the needs of the users. In this context, the ability to upload various photo formats directly impacts the usefulness of the social media service to its users.

NEW QUESTION # 26
......

The clients only need 20-30 hours to learn the ITIL-DSV exam questions and prepare for the test. Many people may complain that we have to prepare for the test but on the other side they have to spend most of their time on their most important things such as their jobs, learning and families. But if you buy our ITIL-DSV Study Guide you can both do your most important thing well and pass the ITIL-DSV test easily because the preparation for the test costs you little time and energy.

New ITIL-DSV Test Questions: https://www.examsreviews.com/ITIL-DSV-pass4sure-exam-review.html

Ted Shaw Ted Shaw

Biography

ITIL-DSV Boot Camp, New ITIL-DSV Test Questions

100% Pass Quiz ITIL - ITIL-DSV –High Hit-Rate Boot Camp

ITIL ITIL-DSV Exam Syllabus Topics:

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q21-Q26):

Quick Links

Policies